Policies

The purpose of the Quality Policy is to ensure VILSOL LATAM E.I.R.L.'s ability to provide a product or service that meets the requirements of its customers and other interested parties, increasing their satisfaction through quality and continuous improvement.

The Policy has been approved by the MANAGEMENT of VILSOL LATAM E.I.R.L., which is committed to integrating it into its day-to-day management and administration activities, reviewing it annually, and communicating it to ensure its suitability. The objectives set out in the Policy are:

• Proper communication and handling of management incidents
• The Sales Management is responsible for maintaining this Policy and procedures and providing support for their implementation.
• Comply with legal, regulatory, customer, and other requirements to which the organization subscribes.
• Plan, implement, maintain, review, and continuously improve the quality procedure to optimize its performance.
• Involve employees by communicating the Policy and ensuring they understand it, encouraging participation, involvement, and a sense of responsibility for complying with this Policy and its procedures as they apply to their job.

The purpose of this Information Security Policy is to protect the information assets of VILSOL LATAM E.I.R.L.

The objectives of the information security policy are as follows:

• The information is protected against loss of availability, confidentiality, and integrity.
• The information is protected against unauthorized access.
• Security business requirements, legal or regulatory requirements, and contractual security obligations are met.
• Security incidents are reported and handled appropriately.
• The Information Security Officer will be responsible for maintaining this policy and procedures and providing support for their implementation.
• Each employee is responsible for complying with this Policy and its procedures as they apply to their job.
• It is the policy of VILSOL LATAM E.I.R.L. to implement, maintain, monitor, and continuously improve information security.
• This policy has been approved by the MANAGEMENT of VILSOL LATAM E.I.R.L.TECNOLOGÍA and will be reviewed annually.

VILSOL LATAM, a leading Information Technology company, is organized into two major segments, Solutions and Services, in which it has developed a deep understanding of the business and established strong relationships with customers year after year.

Our environmental policy defines our commitment to conducting our business within the parameters of sustainable development, maintaining control and management of the environmental aspects it produces, especially the most significant ones. It also establishes a common framework for defining objectives and carrying out activities that contribute to the continuous improvement of the environmental management system.

To fulfill these commitments and achieve the established objectives, VILSOL LATAM has established the following fundamental principles:

1. Ensure environmental protection by working in a respectful manner, preventing pollution, and minimizing the environmental impact of the activities carried out in our offices.
2. Promote research and development of technologies that contribute to climate change mitigation and enable sustainable use of natural resources.
3. Ensure compliance with legal environmental requirements and requirements voluntarily assumed by the organization.
4. Establish indicators and reporting systems that provide objective information on the environmental impact of our offices.
5. Maintain awareness and consciousness among all our employees, promoting environmental training and encouraging active participation, including suggestions for improvement proposed by them in order to promote continuous improvement.
6. Integrate the environmental management system into VILSOL LATAM's process management.
7. Set a greenhouse gas emissions reduction target that contributes to minimizing our environmental footprint.
8. Respect nature and biodiversity in the environments where Indra's centers are located.

Likewise, the identification and assessment of environmental aspects allows the company to maintain environmental management based on the following:

• Caution: avoid actions that could pose an environmental risk, regardless of how serious they might be if they were to occur.
• Prevention: avoiding the environmental consequences associated with a particular action.
• Correction: anticipate how to counteract the environmental consequences of a risk should it materialize.

All of us at VILSOL LATAM embrace these principles, and it is our responsibility to put them into practice. Indra promotes environmental improvement and allocates the necessary resources to ensure the successful implementation of this environmental policy.

VILSOL LATAM E.I.R.L. is a company that provides solutions and services in Information Security, Networks and Infrastructure. We are distributors of the leading manufacturers in Computer and Information Security.

We provide solutions and services for IT and information security and assurance, consulting, process management, technology risk and security audits, supported by the experience of our specialists and consultants.

In order to be able to carry out sales processes that satisfy our customers, we present our integral sales policy:

A. Price List Policy

• We handle prices for the local, national and foreign market, which are fixed based on the market value, always seeking to be competitive.
• Our prices are fixed in Soles and U.S. Dollars excluding General Sales Tax.
• The prices for the national market include the value of the freight, since the deliveries are made from our main office located in LINCE - LIMA.
• Invoicing in soles applies in cases where required, such as sales to public entities, in which the price in dollars is converted to soles at the commercial exchange rate established by the company.
• Customers requesting credit must coordinate with their sales executive, who will indicate the procedure to be followed in accordance with the company's credit and collection policy.
• The validity of our prices is analyzed according to international market trends.
• Once the quotation is requested to our sales executives, the price is established and the Purchase Order must be issued.
• Price changes on products and/or services are communicated by Sales Management to each sales executive, who in turn informs his or her customer base.

B. Promotions, Discounts and Bonuses Policy

• Promotions or bonuses are reported by Sales Management to each sales executive, who in turn communicates them to his or her customer base.
• Promotions or bonuses have a period of validity established by Sales Management or are given until stock is depleted.
• Discounts are established according to the purchase volume of each customer.
• Promotions and/or discounts do not apply to customers with overdue or unpaid debt.

C. General Sales Policy

Quote

• The quotation is a commercial agreement between the sales executive and the customer, detailing products and/or services, prices, quantity, delivery terms of products and/or services, payment terms and payment deadlines.
• The time for a quotation to be approved by the customer with the agreed conditions is one business day.
• The quotations agreed upon by the sales executives are approved by the Commercial Management.
• It is necessary that customers always request quotations in order to be aware of the price, discounts and promotions in effect at the date of the request.
• It is important to mention that the products will be taken to the facilities requested by the customer, for which the necessary information will be needed for VILSOL LATAM E.I.R.L. to deliver the product and/or service.

Purchase Orders

• All purchase orders originate with an approved quotation, contain the same information negotiated in the quotation and are generated as a confirmation of purchase by the customer.
• The purchase order generates a stock reservation for the customer and has a duration of 2 working days, after the established time, the purchase order is canceled and the stock is released.
• Once the order is cancelled, the customer must request a quotation again.
• The purchase order will be displayed in the purchasing area, who will process the delivery of the goods according to the delivery terms coordinated with the customer.

Shipping and delivery of orders

• Accepted and approved orders are displayed in the purchasing area, where they will issue the Sender's Waybill, considering the delivery terms coordinated with the customer.
• For the cases determined as "Carry" the logistics area schedules deliveries according to the area in which the customer's establishment is located, it should be noted that we are responsible for the security of the delivery until it reaches the customer's reception point.

Customer Service Hours

• Our customer service hours are from Monday to Friday from 08:00 a.m. to 07:00 p.m.

Delivery Times

• In the case of delivery of orders determined as "Carry in", the minimum delivery time is up to three working days or according to the times specified by the customer in its terms of reference.

Billing

In the case of cash sales

• The logistics area informs Purchasing that the product is already guided.
• The Purchasing area issues the payment voucher and proceeds with the collection and cancellation on the payment voucher.
• In the case of sales paid in cash via bank transfer or deposit, Purchasing must have confirmation of the deposit before issuing the payment voucher.

In the case of credit sales

• The logistics area informs the purchasing area that the product is guided and requests the respective proof of payment, which will be attached to the Guía Remisión Remitente with which the product will be delivered.
• The customer has the right to coordinate with his sales executive the place where the payment voucher will be delivered, in case it is not enclosed and delivered together with the Sending Remittance Advice.

Delivery and Reception Conformity

• The customer has the obligation to verify that the delivery of the physical products is in accordance with what is detailed in the Waybill and Invoice, signing and sealing both documents as a sign of conformity of reception.

D. Terms and Conditions of Payment Policy

• The form of payment is in our bank account Interbank:

                CCI: 00320000300150984334

                Account Number: 2003001509843

• In the case of a new customer, he/she should request his/her collection code from his/her sales executive.
• The customer can make payment in soles on payment vouchers issued in dollars, for which the purchasing area will convert them to soles, using the commercial exchange rate determined by the company's Sales Management.
• In the case of unrealized sales with advance payments, the advance payment will be returned to the customer with the issuance of a credit note, either in cash or bank transfer, in coordination with the Administration and Finance Management.
• In case of cash sales and the customer has previously made a deposit, he/she must send the deposit data to his/her sales executive so that he/she can validate with the purchasing area the visualization of the deposit in our bank accounts, with such validation the shipment of the product and/or execution of the service is coordinated.

E. Return Policy and Limitation of Liability

• The customer has 7 calendar days, from the date of receipt of the merchandise, to request a return procedure with your Sales Executive.
• For any product return issue, the customer must first present the case to his Sales Executive who will inform him if his request can be evaluated or not, and thus the customer has a pre-authorization to send the product(s) for physical inspection and return (if applicable). The customer shall not send the product to VILSOL LATAM E.I.R.L. without having obtained the pre-authorization from its Sales Executive. In case the shipment is authorized, the product must be sent to VILSOL LATAM E.I.R.L. no later than the day after the shipment has been authorized. For more detailed information about this process, please consult your Sales Executive.
• The equipment that the customer wishes to return to VILSOL LATAM E.I.R.L. must be sent complete (original packaging intact, power supply, mounting base, manuals, screws, etc.). For more detailed information about this process, please contact your Sales Executive.
• Once the product or products are physically at VILSOL LATAM E.I.R.L., they will be inspected to validate if the return of the product or products is accepted, or if it is the case that it does not proceed. In case the product in question has marks of having been installed or damage, the return will not be accepted, and the product or products will be returned to the customer.
• If the return is authorized, 40% of the value of the returned merchandise will be charged for administration and re-shipping costs to the manufacturer of the product.
• In the event that the return of a service is authorized, an administration fee of 20% of the service will be charged.
• All shipping costs generated by the return of the product shall be borne by the customer.
• Not all products are subject to a return procedure. The Sales Executive will inform the customer whether or not the product to be returned is subject to return. For further information, please consult your Sales Executive.

F. Claims Policy

• In the event of complaints, these will be handled from two perspectives:

Dispatch shortages

• The customer must receive the products in the presence of the company's dispatch staff. If any items are missing, they must immediately inform their sales representative so that they can coordinate the replacement of the missing items.
• The customer must record the actual quantity received on the Sender's Return Guide as evidence of the shortage.

Technical faults with the product

• In the event of complaints regarding technical faults, the customer must contact their sales representative directly, who will forward the complaint to the help desk.

G. Ethics Hotline

• If you detect any instances of fraud or dishonesty on the part of our staff or third parties involved with the company, please report them to the following email address: ventas@v-latam.com

At VILSOL LATAM E.I.R.L., we are aware that our most important asset is the people who work with us. Therefore, we maintain an Occupational Health and Safety Management System based on the following commitments:

• Maintain safe and healthy working conditions for our employees, interns, suppliers, and contractors by preventing work-related injuries, illnesses, and incidents.
• Improve occupational safety and health conditions by continuously identifying hazards and risks and evaluating work practices.
• Comply with the relevant legal requirements regarding occupational health and safety and others to which the organization subscribes.
• Ensure and promote the involvement, participation, and consultation of our employees in all elements of the management system.
• Promote a culture of risk prevention through staff training and awareness, contributing to their personal and professional development.
• Continuously improve the performance of the Occupational Health and Safety Management System.

Please download our code of ethics in PDF format using the following link:

Vilsol Latam Code of Ethics